Frequently asked questions – short, clear answers

Our services include:

• Basic care (personal care)
• Companionship and support
• Treatment care (injections, dressings, medication management, etc.)
• Psychiatric care (training, conversations, etc.)
• Household services (cleaning, shopping, etc.)
• Acute and transitional care after a hospital stay
• Palliative care
• 12 or 24 hours of presence and care (on request)

We also assess your needs and advise you – taking your daily habits into account from the very first consultation.

All services at a glance

Everyone living in the cantons of Zurich (including the City of Zurich), Aargau and Schwyz – with no age limit, so children too.

We also care for guests visiting the region, provided there is a doctor’s prescription.

Canton of ZurichCanton of AargauCanton of Schwyz

Yes. We offer 12 or 24 hours of presence and care in your home on request.

We will tell you the price on request – we always discuss services that are not covered by insurance with you in advance.

More about 24-hour care

We take care of everything for you – as agreed with you.

No. But we are happy to give you the relevant addresses.

Yes. We are recognised by all Swiss health insurers. All services covered by health insurance can be billed in accordance with the tariff agreement.

Prices and rates

When it comes to costs, there is no difference with us: our private Spitex costs the same as a public Spitex. We are recognised by all Swiss health insurers, and all services covered by health insurance are billed in accordance with the tariff agreement.

Public Spitex organisations usually work on behalf of their municipality. The nursing services covered by basic health insurance – needs assessment and advice, treatment care and basic care – are the same for all recognised Spitex organisations.

Prices and ratesHow we work

Health insurers pay for nursing and support measures, provided they are recognised by the insurers. Under basic insurance, these are the nursing services defined by the Health Insurance Act (KVG): needs assessment and advice, examinations and treatment (treatment care) and basic care.

Treatment care must be prescribed by a doctor. Since 1 July 2024, needs assessment, advice and basic care can also be provided without a doctor’s prescription – on the basis of a nursing needs assessment.

Household services are paid by supplementary insurance under certain conditions. You will find the terms in your supplementary insurance policy.

Prices and rates by canton

Treatment care – for example injections, dressings or medication management – requires a doctor’s prescription. It is issued by your doctor.

Since 1 July 2024, needs assessment, advice and basic care can also be provided without a doctor’s prescription – on the basis of a nursing needs assessment. Acute and transitional care after a hospital stay is prescribed in hospital.

We are happy to work out with you what is needed in your situation.

Treatment care at home

Household services are paid by supplementary insurance under certain conditions. You will find the terms in your supplementary insurance policy.

Our household services – such as cleaning and shopping – can be used on a doctor’s prescription in combination with nursing care.

Household help

All services that are not covered by insurance. Before that happens, we discuss everything with you in advance: we only take on services that are not recognised by health insurance after prior agreement with everyone involved.

For services outside the Health Insurance Act, we do not invoice any travel charges or other handling fees.

For nursing services covered by basic insurance, you pay a patient contribution in addition to your deductible (franchise) and co-payment (Selbstbehalt); children and young people under 18 are exempt. The amount is set by the canton – you will find it on our prices page.

Prices and patient contribution

We invoice once a month – in the second half of the month at the latest, always for the previous month.

Call us on 044 500 49 27 or send us your request online – for yourself or for someone close to you.

We assess your needs and advise you, taking your daily habits into account from the very first consultation. Care can start within 24 hours.

Request care

Within 24 hours. Call us on 044 500 49 27 – we will discuss the next steps with you.

With specially qualified staff, Spitex Medimex provides professional care around the clock – from Monday to Sunday (7 × 24 hours).

We do our best to keep the visit times agreed with you. If this is not possible for unforeseen reasons, we need some leeway of plus or minus 30 minutes. If we cannot keep to this time window either, we will let you know by phone.

We try to send the same carers to the same place whenever possible. Because our staff work part-time and are sometimes away on holiday, at training or ill, this is not always possible.

If you only need help around the home at regular intervals, planning for the same staff member is usually feasible.

Please contact our scheduling team as soon as possible so that we can discuss the situation. We will try to find a solution.

As a rule, a planned visit must be cancelled or rescheduled 24 hours in advance. In exceptional cases, special arrangements can be made. Visits that are not cancelled will be charged.

Yes, there is no age limit.

Children and young people under 18 pay no patient contribution in the cantons of Zurich, Aargau and Schwyz.

Yes. We work closely with everyone involved to achieve the best possible treatment outcome.

Psychiatric home care

Yes, in close coordination with doctors and relatives.

Palliative care at home

Acute and transitional care is care after a hospital stay – for a maximum of 14 days. Its aim is to help you get back to the condition you were in before your hospital stay.

It is prescribed in hospital: by the hospital doctor together with a qualified nurse.

Acute and transitional care

Yes, provided there is a doctor’s prescription.

Yes – people keep asking us about it.

We are grateful for every donation and every legacy, and thank you warmly.

Go to the donation account

Health insurance or public funding may cover some services only in part. With your support, you help us give people in particular need the support and attention they require.

Donations & legacies