Services · Nursing care
Basic care at home – help with personal hygiene and dressing
Washing, dressing, getting up: we support you kindly with the activities of daily living – in your own home and in tune with your habits. Recognised by all Swiss health insurers.
- Recognised by all Swiss health insurers
- Same prices as public Spitex
- Zurich · Aargau · Schwyz
At a glance
- Who it is for
- People of all ages
- Costs
- Health insurance (basic insurance)
- Prescription
- No longer compulsory since 1 July 2024
- Start
- Within 24 hours
Who it is for
When everyday life needs a helping hand.
Basic care is for anyone who can no longer manage some everyday tasks alone – temporarily or for the long term. For yourself or for someone close to you.
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In later life
When strength or mobility decline and daily personal care becomes tiring.
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After illness or an accident
When you are recovering at home and need support for a while.
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With long-term care needs
When you depend on help but still want to live at home on your own terms.
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For children too
There is no age limit – we care for children too.
- Guests visiting the region are cared for, provided there is a doctor’s prescription.
What it includes
Personal care – as independent as possible.
We take your daily habits into account from the very first consultation. Your care is tailored to you personally: we help where you need help – and support you in doing what you can still do yourself.
Typical basic care services, for example:
- Help with personal and oral hygiene, washing and showering
- Dressing and undressing, including putting on compression stockings
- Support with eating and drinking
- Exercises and mobilisation, for example getting up and walking
- Making the bed and positioning, preventing pressure sores
- Bandaging the legs
We decide together with you exactly which services you will receive during the needs assessment.
Injections, dressings or medication? More about treatment care
How it works
Four steps to basic care.
From the first call to the first visit, we are with you personally.
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Get in touch
Call us on 044 500 49 27 or send us your request – for yourself or for someone close to you.
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Assessment in your home
A qualified nurse works out with you what support you need and advises you. Your habits are taken into account from the start.
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Plan the visits
Together we decide when and how often we come. We do our best to keep the agreed times – with some leeway of plus or minus 30 minutes.
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Care starts within 24 hours
We take over your care within 24 hours – with the same familiar people wherever possible.
Costs & health insurance
What does basic care cost?
Basic care is a compulsory benefit of basic health insurance, and we are recognised by all Swiss health insurers. It is billed at an hourly rate; in addition, you pay a patient contribution per day as well as the usual deductible (franchise) and co-payment (Selbstbehalt).
Rate per hour
Basic care
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Spitex in the Canton of Zurich
CHF 52.60 / hour
Patient contribution: CHF 7.65 per day – in addition to your co-payment and deductible.
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Spitex in the Canton of Aargau
CHF 54.60 / hour
Patient contribution: 20 % of the insurer’s contribution, no more than CHF 15.95 per day.
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Spitex in the Canton of Schwyz
CHF 52.60 / hour
Patient contribution: 20 % of the insurer’s contribution, no more than CHF 15.95 per day.
A minimum of 10 minutes is charged per visit; after that, billing is in units of 5 minutes.
Explained in brief
- Patient contribution
- You pay part of the nursing costs yourself – up to a fixed maximum per day. The amount is set by your canton. Children and young people under 18 pay no patient contribution in the cantons of Zurich, Aargau and Schwyz.
- Deductible (franchise)
- The amount you pay yourself each calendar year before basic insurance starts covering costs. You chose the amount with your health insurer.
- Co-payment (Selbstbehalt)
- Once you have paid your deductible, you contribute 10 per cent of any further costs – up to an annual maximum.
- Residual financing
- Whatever is not covered by health insurance and the patient contribution is paid by the public sector – depending on the canton, by your municipality of residence or by the canton.
Frequently asked questions
Questions about basic care
What does Spitex basic care include?
Basic care means support with everyday tasks that you can no longer manage yourself – such as personal and oral hygiene, dressing and undressing, eating and drinking, moving about and positioning. We work out exactly what you need in your home.
Does health insurance pay for basic care?
Yes. Basic care is a benefit of compulsory basic health insurance, and we are recognised by all Swiss health insurers. You pay a patient contribution per day, the amount of which is set by your canton, as well as your deductible (franchise) and co-payment (Selbstbehalt). Children and young people under 18 pay no patient contribution.
Do I need a doctor’s prescription for basic care?
Since 1 July 2024, not necessarily. The basis is a needs assessment by a qualified nurse. Treatment care – such as injections or dressings – still requires a doctor’s prescription.
How often does Spitex come for personal care?
As often as you need – we decide this together during the needs assessment. When needed, we are there around the clock, from Monday to Sunday.
Will I always be cared for by the same person?
We try to send the same carers to the same place whenever possible. Because our staff work part-time and are sometimes away on holiday, at training or ill, this is not always possible.
If you only need help around the home at regular intervals, planning for the same staff member is usually feasible.
Who obtains the aids and care supplies?
We take care of everything for you – as agreed with you.
Does Spitex Medimex care for children too?
Yes, there is no age limit.
Children and young people under 18 pay no patient contribution in the cantons of Zurich, Aargau and Schwyz.
Where we work
Basic care in your region
We are out and about for you in the cantons of Zurich (including the City of Zurich), Aargau and Schwyz. Everyone living in these cantons can use our services.
Our office: Lerzenstrasse 11, 8953 Dietikon
Contact and officeOpen in Google Maps (opens in a new window)
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Canton of Zurich
The whole canton, including the City of Zurich -
Canton of Aargau
Throughout the Canton of Aargau -
Canton of Schwyz
Throughout the Canton of Schwyz
We are here for you
Basic care that fits your everyday life.
Call us or send us your request – we will advise you personally and take over your care within 24 hours.